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Bitcoin is a consensus network that enables a new payment system using digital money. It is the first decentralized peer-to-peer payment network that is powered by its users with no central authority or intermediaries. From a user perspective, bitcoin is pretty much like cash for the Internet.

Bitrizza is a high-tech cryptocurrency marketplace for European Union individuals. Platform is created with oversight of persons with several years of experience in cryptocurrency markets. On our platform clients are able to purchase Bitcoin in a matter of time and be sure that their funds and data are safe.

Personal accounts are intended for personal, non-commercial use only. This means that all transfers made to and from this account type must be made using a bank account held in the Account Owner's name.

Account verification process is simple:

1. Create your account in Bitrizza
2. Verify your e-mail by 
3. Proceed with filling out the verification form and upload the requested documents
4. Pass the liveness check verification.
5. Wait until all provided information will be checked 

 
We make every effort to process all verification requests in the shortest time possible. You will receive an email notifying you of the result once this has been done.

Yes! User funds are secured offline in cold storage. Users’ PINs, passwords, and private keys are never exposed to Bitrizza employees nor to any other third party. Our security infrastructure is designed by top industry professionals according to the highest security standards available.
 

Cryptocurrencies are digital assets. Most digital assets are decentralized, which means they are not controlled by a single governing body, and this is what makes them more unique than traditional fiat.
Since crypto is decentralized, it is important that some rules exist to assure that transactions involving digital assets are legitimate. The blockchain stores all transaction data, chronologically tracking the public digital asset transactions that take place all over the world.
While this may sound simple, this level of data storage takes an incredible amount of work. That is why computers called miners are constantly processing advanced computations to confirm transactions. When someone chooses to use their personal hardware to mine, they are issued a small amount of crypto called a block reward.
Cryptocurrency trading means buying, selling or holding cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC) amongst others, with the aim of generating a profit from short, medium or long term fluctuations in their prices.
Trading on the Bitrizza platform can be performed by exchanging fiat funds like EUR for crypto assets like BTC.
 

The increasing popularity of cryptocurrency has created more opportunities for malicious individuals to exploit vulnerabilities in the crypto space and deceive unsuspecting people. Cryptocurrency scams have become more sophisticated, but there are ways to avoid falling victim to them. Read full article here: https://bitrizza.com/en/How-to-protect-yourself

(1) Politically exposed person is a natural person who is or has been entrusted with prominent public functions (4) and the immediate family members (2) or close associates (3) of such person. (2) Immediate family member is the spouse, the person with whom a partnership has been registered (cohabitant), parents, brothers, sisters, children, children’s spouses and children’s cohabitants. (3) Close associate is a natural person who participates in the same legal person or an organisation not having a legal personality, or maintains any other business relationship with the person who performs or performed prominent public functions (4), or a natural person who has sole beneficial ownership of the legal person or an organisation not having legal personality which has been set up or is operating for the de facto financial or any other private benefit of the person who performs or performed the prominent public functions (4). (4) Prominent public functions are the functions performed in the Republic of Lithuania, the European Union and international or foreign state institutions by: (i) heads of State, heads of government, ministers, vice-ministers or deputy ministers, secretaries of State and chancellors of parliament, government or ministry; (ii) members of parliament; (iii) members of supreme courts, constitutional courts or of other high-level judicial bodies whose decisions are not subject to further appeal; (iv) mayors of municipalities, directors of municipal administrations; (v) members of the management bodies of supreme audit and control institutions or chairs of the boards of central banks, deputy chairs or board members; (vi) ambassadors, chargés d'affaires, envoys extraordinary and ministers plenipotentiary or high-ranking officers in the armed forces; (vii) members of the management or supervisory bodies of state enterprises, public limited liability companies and private limited liability companies whose shares or part of shares carrying more than ½ of all the votes at the general meeting of shareholders are held by the right of ownership by the State; (viii) members of the management or supervisory bodies of municipal enterprises, public limited liability companies and private limited liability companies whose shares or a part of shares carrying more than ½ of all the votes at the general meeting of shareholders of these companies are held by the right of ownership by municipalities and which are considered to be large undertakings under the Law on Financial Reporting by Undertakings of the Republic of Lithuania; (ix) heads and deputy heads of international intergovernmental organisations and members of their management or supervisory bodies; (x) heads and deputy heads of political parties and members of their management bodies.

If you do not receive emails from Bitrizza, you need to check your email settings. Follow the instructions below:
1. Have you logged into the mail account linked to the Bitrizza account? You may not see emails from Bitrizza if you have logged out of your mail account on your device. Please log in to your account and try to find the emails again.
2. Have you checked the spam folder? If you find that Bitrizza emails have ended up in your spam folder, mark them as "not spam" or add the Bitrizza address to the whitelist.
3. Is your email client or service working normally? Check the settings of the mail service and make sure that there is no conflict caused by the firewall or antivirus.
4. Is your mailbox full? If you have reached the limit, you will not be able to send and receive emails. To make room for new emails, delete some old ones.
5. If possible, register on the most famous email services, such as Gmail, Outlook, etc.

Sometimes the amount sent from your bank and what we receive is different.
This can happen due to intermediary or correspondent banks (banks between your bank and our bank account) charging fees or even exchanging the funds route to a different currency because the destination country uses a different currency than the transaction currency. 
 

For most funds deposit methods, you will see a unique deposit reference included with the deposit instructions. This deposit reference is very important and needs to be included in your bank transfer.

Due to reference, payment can be identified by our bank and there will be no refund and delays in payments.
 

In order to achieve greater security of your account, please remember to implement and follow the three major security principles listed below:                      DO NOT give your password to anyone!                                                                                                                                                                                          DO NOT call any phone number of someone claiming to be a Bitrizza employee or from the Support team！                                                                            DO NOT send money to anyone claiming to be a Bitrizza employee.

If you want to change the email address in your account, follow the step-by-step instructions below.

You need to write to support email from a new mail and write a request with a selfie attachment with a sheet where today's date is written, your name, a code that we will send you and your signature.